Returns + Exchanges

This Return and Exchange Policy explains in detail how Therefore Fashion manages product exchanges, returns, refunds, and related processes, with the aim of maintaining a clear and consistent experience for customers while ensuring operational feasibility. Customers are generally allowed to request an exchange within 15 days of purchase, however it is mandatory that the request be raised within 7 days from the date of delivery, failing which the request may not be accepted; additionally, any orders placed during flash sale events are strictly not eligible for exchanges, returns, or refunds under any circumstances, as these are considered final sale purchases. For regular orders, Therefore Fashion provides a one-time free exchange per order, allowing customers to request a change in size or product, but this benefit is limited to a single instance per order, and if a customer chooses to initiate a second exchange for the same order, a fixed exchange fee of ₹100 will be applicable, which must be paid before processing the request. All exchange requests are subject to strict eligibility criteria, meaning the product must be unused, unwashed, free from stains, odors, or damage, and must have all original tags intact along with the original packaging; any item that does not meet these conditions may be rejected during quality checks and returned back to the customer without processing the exchange. Furthermore, exchanges are always dependent on stock availability, and in cases where the requested size or product is unavailable, the company may issue store credit equivalent to the product value, which can be used for future purchases.

In terms of returns, the same general timeline applies, where customers can request a return within 15 days of purchase but must initiate the request within 7 days of delivery, and similar to exchanges, flash sale orders are not eligible for returns or refunds. For prepaid orders, refunds are processed back to the original payment method, with initiation typically occurring within 48 hours after the returned product is successfully picked up and passes quality inspection, although the actual credit may take approximately 7 to 10 working days to reflect in the customer’s account depending on banking channels. For cash on delivery orders, refunds are processed according to the payment method selected or coordinated with the customer, and in cases where a gift card has been partially used for a COD order, any remaining balance must be paid using UPI or card as cash on delivery is not supported for balance payments. It is important to note that shipping charges and any COD fees paid at the time of order placement are non-refundable under all circumstances.

The reverse pickup process is designed to be as convenient as possible, where in serviceable locations, a pickup will be arranged directly from the customer’s doorstep through logistics partners; however, for non-serviceable areas where reverse pickup is unavailable, customers are required to self-ship the product using India Post, after which a fixed reimbursement of ₹70 will be provided upon successful receipt and quality approval of the returned item. The logistics partner will attempt pickup a maximum of three times within a 24 to 48 hour window, and customers are expected to ensure availability during this period to avoid delays or cancellation of the return request. There are also specific restrictions on certain promotional products, including items purchased under Buy 1 Get 1 (B1G1), Buy 2 Get 1 (B2G1), or products offered at discounts of 50% or more, which are not eligible for returns and can only be exchanged for size, subject to eligibility conditions. For categories such as activewear, an additional hygiene and quality control check is strictly enforced, and any product failing this inspection will not be accepted for return or exchange due to hygiene concerns.

In cases where customers receive a missing or damaged product, it is strongly recommended to record a clear and uninterrupted unboxing video at the time of delivery, as this serves as primary proof for claim validation; requests raised without sufficient video evidence may not be accepted or may face delays in resolution. To initiate a return or exchange, customers are required to use the designated returns portal provided by Therefore Fashion and follow the step-by-step process, or alternatively contact customer support via email by sharing their order ID along with detailed information about the request, after which the support team will guide them through the next steps. Overall, this policy is structured to ensure fairness, maintain product quality standards, and streamline logistics operations while offering customers a reasonably flexible process for handling returns and exchanges within defined conditions.