Shipping

This Shipping, Payment, and Order Management Policy outlines how Therefore manages the delivery and fulfillment of orders across India, ensuring a structured and reliable experience for customers while maintaining operational consistency. Therefore offers multiple shipping methods to cater to different delivery needs, including standard shipping with an estimated delivery timeline of 5 to 7 business days and express shipping with a faster delivery timeline of 2 to 3 business days, with the selected option directly impacting the delivery speed; however, these timelines are indicative and may vary slightly depending on the delivery location, regional accessibility, public holidays, or unforeseen delays from logistics partners. A flat shipping fee of ₹50 is applied to all orders under standard delivery, while any additional charges for express shipping, if selected, are clearly displayed to the customer at the time of checkout before payment confirmation, ensuring transparency in pricing.

To facilitate smooth transactions, Therefore supports a range of secure payment methods including cash on delivery, credit and debit cards, UPI payments, and bank transfers, allowing customers to choose a payment option that best suits their convenience. Delivery services are currently limited to locations within India, and orders are processed and shipped accordingly based on serviceability and logistics coverage. Once an order is successfully placed, it enters the processing and fulfillment pipeline, and cancellations are not permitted at this stage under the company’s policy; however, customers retain the option to request exchanges in accordance with the applicable exchange policy if required. After an order has been packed and dispatched, customers receive a shipping confirmation via email containing essential details such as the tracking link and courier partner information, although it should be noted that tracking updates may take some time to become active after dispatch due to system synchronization with logistics providers.

Customers are advised that all delivery timelines are calculated in business days, excluding Sundays and public holidays, and that delays may occur during peak demand periods such as sales events, festive seasons, or due to external factors beyond operational control. It is the responsibility of the customer to provide accurate and complete shipping information at the time of placing the order, as incorrect or incomplete details may lead to delivery failures, delays, or additional complications in fulfillment. Overall, this policy is designed to set clear expectations regarding shipping timelines, payment handling, and order processing while ensuring that customers are informed about the limitations and conditions associated with order delivery and management.